Below are answers to some general banking questions relating to yourCHASEFXTRADE account. If you have specific questions regarding depositing or withdrawing funds from your account, please see the deposit or withdrawal sections.
If you have a specific question not covered on this page, please contact us by email, phone!
You can view a complete list of your pending withdrawals and deposits under the Pending Requests tab. You can locate this tab by logging in to your account and then navigating to the Banking page where the Pending Requests tab is located.
optionsdealers catalogues all of your past banking transactions in one place that is easy to view and understand. To view your past transactions simply click on the History tab, located in the Banking page.
A withdrawal of your bonus is possible only after you have fulfilled the terms and conditions related to the bonus. For further clarification, see the Bonus Terms & Conditions or contact one of our account managers.
All transactions are protected with a combination of security systems and firewalls, ensuring that your account and banking details are safe and secure. Our transaction security uses SSL (including both ClickSSL and Thawte) that goes above the industry standard and ensures that your sensitive information is protected when completing transactions with optionsdealers.
No, once you have submitted the appropriate documents to complete withdrawals or deposits you will not need to repeat the process.
If you wish to close your account, please contact your account manager or send an email request to: SUPPORT@CHASEFXTRADE.COM.