• 3 Temasek Ave,Office 7 35-37 Ludgate Hill, London,EC4M 7JN ,United Kingdom


Below are answers to some general banking questions relating to yourCHASEFXTRADE account. If you have specific questions regarding depositing or withdrawing funds from your account, please see the deposit or withdrawal sections.

If you have a specific question not covered on this page, please contact us by email, phone!

Is there a listing where I can view my pending withdrawals or deposits?

You can view a complete list of your pending withdrawals and deposits under the Pending Requests tab. You can locate this tab by logging in to your account and then navigating to the Banking page where the Pending Requests tab is located.

Where can I view my past banking transactions?

optionsdealers catalogues all of your past banking transactions in one place that is easy to view and understand. To view your past transactions simply click on the History tab, located in the Banking page.

Is it possible to withdraw my bonus?

A withdrawal of your bonus is possible only after you have fulfilled the terms and conditions related to the bonus. For further clarification, see the Bonus Terms & Conditions or contact one of our account managers.

How are my banking transactions secured?

All transactions are protected with a combination of security systems and firewalls, ensuring that your account and banking details are safe and secure. Our transaction security uses SSL (including both ClickSSL and Thawte) that goes above the industry standard and ensures that your sensitive information is protected when completing transactions with optionsdealers.

Once I have submitted proof of identification, will I need to repeat that process for each transaction?

No, once you have submitted the appropriate documents to complete withdrawals or deposits you will not need to repeat the process.

How do I close my account?

If you wish to close your account, please contact your account manager or send an email request to: SUPPORT@CHASEFXTRADE.COM.

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